Refund Policy
Last Updated: October 2026
At TheTheCarVertical, our vehicle history and VIN check reports are provided as digital services. This means that once a report has been processed and delivered, the service has been completed and the purchase is generally considered final.
This policy explains how TheTheCarVertical handles refunds, report corrections, cancellations, and customer support requests. By purchasing a report or using our services, you acknowledge that you have reviewed and accepted the conditions below.
Before You Purchase
Digital Report Notice
Please verify your VIN carefully before completing payment. Once report processing begins, the order cannot generally be cancelled or refunded.
01. When a Digital Order Becomes Final
A VIN report is considered completed once it has been successfully processed and delivered to the email address provided during checkout.
Because the report is a digital product that is generated specifically from the submitted vehicle information, it cannot be physically returned or revoked after delivery.
Payments for successfully delivered reports are therefore final and non-refundable.
02. Vehicle Data & Report Coverage
TheTheCarVertical gathers vehicle information from national and international sources, which may include government registries, insurance databases, and automotive information providers.
We make reasonable efforts to provide useful and reliable information. However, the availability and completeness of records can differ between vehicles.
For this reason:
- Not every vehicle will have the same amount of historical information.
- Certain records may not be available for a particular vehicle.
- Information from external databases may change or contain limitations.
- Important vehicle details should be independently verified before making a purchase or ownership decision.
A report containing limited information does not automatically qualify for a refund.
03. Report Clarifications & Minor Changes
If you notice a minor issue with a delivered report or require clarification, you may contact our support team within 7 days of receiving the report.
Where appropriate, we may assist with:
- Formatting corrections
- Clarification of information
- Minor report adjustments
- Additional explanation based on available data
These requests are provided as customer assistance and do not create an entitlement to a refund.
04. Significant Errors & Report Corrections
If you believe your report contains a significant inaccuracy, please contact support@thecarvertical.com within 7 days of delivery.
Our team will review the information and investigate the reported issue.
Where appropriate, we may provide a corrected or reissued report at no additional cost.
A corrected or reissued report remains subject to the same non-refundable conditions as the original digital report.
Why Digital Reports Are Non-Refundable
05. The Nature of the Service
Our reports are generated through digital data queries and delivered electronically.
Once the report has been generated:
The data has been retrieved → the report has been compiled → the digital service has been delivered.
Because the completed report cannot be returned, withdrawn, or resold as an unused product, the service is considered fulfilled upon delivery.
This approach allows TheTheCarVertical to maintain a consistent and transparent purchasing process for all customers.
06. Customer Verification Requirements
Before submitting an order, customers are responsible for ensuring that the information entered during checkout is correct.
By purchasing a report, you acknowledge that:
- You are responsible for submitting the correct VIN.
- A report generated using an incorrect or invalid VIN is generally not eligible for a refund.
- Report information depends on the records available from relevant public and private databases.
- Different vehicles may produce different levels of available information.
07. Cancellation Rules
VIN report processing may begin immediately after payment confirmation.
Once the system has started retrieving and processing vehicle information, the order generally cannot be cancelled.
After a report has been processed and delivered, cancellation and refund requests are not available.
If you need assistance with an order, contact our support team as soon as possible so the current status can be reviewed.
Customer Assistance
08. Support & Report Assistance
TheTheCarVertical is committed to providing responsive assistance when customers have questions or concerns about their reports.
Our support team can help with:
- Report-related questions
- Clarification requests
- Potential data issues
- Correction reviews
- General service assistance
Contact TheTheCarVertical
Email: support@thecarvertical.com
Website: thecarvertical.com
Live Chat: Available through the website
For faster assistance, include the relevant order information and VIN when contacting support.
09. Your Purchase Confirmation
By completing an order through thecarvertical.com, you confirm that:
You understand the product.
You are purchasing a digital vehicle report rather than a physical product.
You understand the refund terms.
Successfully processed and delivered reports are generally final and non-refundable.
You have checked your VIN.
You accept responsibility for ensuring that the VIN entered during checkout is correct.
You understand data availability.
You acknowledge that report information depends on available vehicle records and external data sources.
10. Our Service Commitment
The purpose of this policy is to establish clear expectations around digital vehicle reports while maintaining a consistent experience for customers.
TheTheCarVertical aims to provide:
- Reliable vehicle information
- Clear product information before purchase
- Professional report delivery
- Responsive customer assistance
- Review and correction of legitimate report issues
- Transparent purchasing and refund conditions
If you believe there is a genuine problem with your report, please contact us so the matter can be reviewed.
Contact Information
TheTheCarVertical
Website: thecarvertical.com
Email: support@thecarvertical.com
For report-related requests, providing your order details and relevant VIN can help our support team review the matter more efficiently.